Black or blank screen with blinking cursor after entering Windows password

This document pertains to all HP computers and tablets with Windows 7 and Windows 8 (8.1).

Use the following steps if your computer stops at a black screen with a blinking cursor after entereing the Windows password.

  1. On the black screen, press Ctrl, Shift, ESC to open the Task Manager window.

    note:

  2. Click the Process tab.

  3. Look for one or both of the following tasks:

    • Run Once Wrapper

    • Run Once Wrapper (32-bit)

Right-click the task, and then click the End task button. Windows should start normally.

  • On the Windows 8 start screen type Control Panel then click Control Panel in the search results. In Windows 7, click Start then type Control Panel, then click Control Panel in the search results.

  • From the Windows Control Panel, go to Programs and Features or Add/Remove Programs.

    Remove any of the following programs. Additionally, remove any other suspected programs that are not listed.

    Remove these suspected programs:

    Binkiland

    SevenZip

    Unchecky

    Image Repair

    SolutionReal

    Vosteran

    JetClean

    Speed Browser

    Web Bar 2.0.5273.16044

    mypcbackup

    Speed Checker

    Wincheck

    Omega Plus

    Spy Clear

    Word Proser

    Optimizer Pro

    Spyware Clear with PC Tech Hotline

    WSE_Binkiland

    Pepper Zip

    Storm Watch

    WSE_Taplika

    Pro PC Cleaner

    Strong Signal

    WSE_Vosteran

    Safe Search

    Taplika


    • Then use antivirus or malware prevention software to remove any malware from the computer.

  • If the problem persists, perform a full system recovery.